Frequently Asked Questions

Answer all of your questions

Tutors

Getting registered with Neo4education is easy. Before you begin the process, make sure you’re on a desktop or laptop computer, and we suggest using Google Chrome or Safari. (This can be changed to IE or Firefox developers choice) Then, drop in a mail to the admin and log into your account and start the process (link to the online registration page) it should only take a few minutes to get registered.

First, you’ll need to make sure you’re registered with Neo4education for tutoring online.

If you’re not yet, get registered now. (Link to the registration page)

Once you’re registered, here’s how to use the online tool for your classes:  Watch our video tutorial to learn how to set up your online classes and your workspace, with time slots and number of students per class so that you’re ready to use them with students.

Then, test out what you learned from the tutorials in our demo set-up space. You can use the demo set-up space often and set up the classes yourself with easy setup process before your first class.

When you and your student agree on a pre arranged class on specific day and time, make sure to schedule your class and inform your students using the email alert notification from Neo4education dashboard and the mail sent has a easy step by step and a click which helps so your student knows exactly how to join the class.

Before your class starts:

  • Find a quiet place.
  • Make sure you’re on a desktop or laptop computer.
  • Use Google Chrome for the best experience.
  • Test you audio and video before the start of the class.
  • Wear headphones to reduce outside noise and prevent any echo.
Now you are ready for your class.
Easy process for Tutors to create account and set up classes. Schedule online classes on your free time and sync your personal calendar. Choose your own Hourly rate. Neo4Education will ensure you receive payment on time. Report and track your class and payment history. Collect Students ratings and reviews to feature in your profile. Manage your Tutoring business with our tools and support.
Students sometimes need help getting started, we would like to suggest put in a little extra time to help them familiarise. Neo4edication would send students a mail with tips in preparation for their first online class. Such as - Find a quiet place with no distractions. Make sure you’re on a desktop or laptop computer. Use Google Chrome for the best experience. Test your audio and video before online class. Wear headphones to reduce outside noise and prevent any echo.
You can create new online classes with student’s specifications and have an option to “Ask about online lessons” for a one-on-one or group classes. You have the option of choosing the jobs posted by parents or students that you are interested in tutoring the student online.
Sometimes Students are looking for help for tests or exams or a book report or a project and require immediate help online. Neo4education provides support to these students with “Urgent Class Request”.
You will receive payment receipt for the course you have enrolled. Student can login using their registered user id and password. Once logged in, you will see a list of courses you have subscribed. Then click on the meeting id to enter the class.
♣ Once enrolment is done, student cannot transfer their course to another student. ♣ Student can cancel his enrolment by writing to support@neo4Education.com The student is entitled to refund as follows: Before the second scheduled class – 100% payment will be refunded. After second class – No refunds. All refunds are subject to processing fee.
Our platform offers more advantages than just Skype or Facetime

Students and Parents

Getting registered with Neo4education is easy. Before you begin the process, get your parents or guardians to login and set up an account for you if you are below the age of 13. If above the age of 13 you can create your own account, make sure you’re on a desktop or laptop computer, and we suggest using Google Chrome or Safari. (This can be changed to IE or Firefox developers choice) Using the following options Google Facebook Email Payment details will be required during registration and Neo4education is currently tied up with PayPal.
To start, select the subject under the menu or do a search of your choice. Some of our sought after subjects are Mathematics English Kannada Hindi Biology Chemistry Once you decide on the Subject and tutor of choice you could select the timings or request for the timing slot from the dashboard.
First, you’ll need to make sure you’re registered with Neo4education as a student for tutoring online. If you’re not yet, get registered now. (Link to the registration page) Once you’re registered, here’s how to use the online tool for your classes:  Watch our video tutorial to learn how to set up your first online class and your study space, with time slots and number of topics covered you’re ready to study and learn with other students. Then, test out what you learned from the tutorials in our demo set-up space. You can use the demo set-up space as often and set up the classes yourself with easy setup process before your first class. When you and your tutor agree on a pre arranged class on specific day and time, make sure to schedule your class and inform your tutor using the email alert notification from Neo4education dash board and the mail sent has a easy step by step and a clink which helps so you and your tutor knows exactly how to join the class. Before your class starts: Find a quiet place. Make sure you’re on a desktop or laptop computer. Use Google Chrome for the best experience. Test you audio and video before the start of the class. Wear headphones to reduce outside noise and prevent any echo. Now you are ready for your class.
Sorry Neo4education is strict in this policy and once enrolment is done, student cannot transfer their course to another student. But student can cancel his enrolment by writing to support@neo4Education.com and the student is entitled to refund on the following terms:
Before the second scheduled class – 100% payment will be refunded.
After second class – there will be No refunds.
All refunds are subject to processing fee.
We value your time and hence you should value ours. Our tutors have kept aside their valuable time to be there for you, so we do request you to login ten min before the start of the class so you are never late to the class. A reminder will be sent to you parents if you miss or late to the class.
Neo4education sees that our children need the extra boost, going beyond our online classes we are here to prepare your child for the future. We have talented Teachers, Academic Scholars, Artists, Communication and Leadership trainers, Educators, Research Scholars all ready to mentor your kids and guide them to achieve academic goals and we want your child to be ready to take on the triumphs and challenges in life.
No. only 1 student is allowed to login for the enrolled course. If two students try to login using the same id, the account will be blocked.
♣ Student has to login on time. Student will be asked to leave the class if he /she joins after 10 minutes of class being started. ♣ If the student is unable to attend the class he/she has to send an email to Instructor@neo4Education.com.
Change of class timings: Students can change the timings based on the availability of slots in that particular class and also availability of Tutors. Students should discuss with tutors on change to timings.
♣ Not able to Login: Check for internet connections / meeting id. If problem persist write to support@neo4Education.com ♣ Voice clarity / Lag issues: This can be due to network/internet connections. We recommend you to check audio / software required before the start of class.

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